Major airports

United Kingdom

London Heathrow Airport (LHR)

Heathrow is one of the world's busiest international airports. Operating 24 hours a day 365 days a year, Heathrow has five terminals and two runways. All terminals have a selection of shops and cafes and only the departure lounge of terminal four has public showers. The Servisair Executive Lounge in terminals one and three, offers free alcoholic and soft drinks, internet access, computer points, phones, faxes, TVs and a selection of newspapers and magazines. The 4Deck Lounge, including the Main Deck (family lounge), Enterprise Deck (business area), Upper Deck (sports lounge) and the Flight Deck, is located on terminal four. The 4Deck Lounge has a dedicated business zone and three floors of entertainment. It takes about 30 minutes to an hour by car to travel from Heathrow to Central London and 15 to 20 minutes by train.


Hong Kong International Airport (HKG)

Providing a world-class experience, Hong Kong International Airport has two terminals, an array of retail outlets, entertainment centres including the 4D Extreme Screen and public internet facilities. Connected to Terminal One is the Regal Airport Hotel, featuring 1,171 rooms, extensive meeting and conference facilities and an extensive array of high quality restaurants. Qantas First Lounge is located on departure level 7 on the north concourse and Qantas Business Lounge is located on departure level 5 (entrance via level 6 opposite gate 15) on the north concourse. A taxi one way to Central or Causeway Bay on Hong Kong Island is about $47. Alternatively $38 to Tsim Sha Tsui on Kowloon.


Beijing Capital International Airport (PEK)

Beijing Capital International Airport has three terminals with the majority of international and domestic flights using terminal 3. The airport has a business centre with Internet access, fax and computer facilities. Air China Business Class Lounge and Premier Lounge are located at terminal 2 and there is another Premier Lounge at Terminal 3E. Business services, including fax, photocopying and computer facilities are also available in the VIP lounges. Alternatively, there are hotels close to the airport which provide business services. These include the Airport Garden Hotel and the Capital Airport Hotel. The Airport-City Shuttle Bus departs from outside Arrivals and taxis are available at designated ranks. Taxi to the city centre is between 45 and 60 minutes.



Santiago International Airport (SCL)

Santiago's domestic and international terminals are housed in the same building and are internally connected. Car hire desks are located on the first floor and a business centre equipped with a meeting room and cafe is located in the International Terminal. Videoconferencing, fax, Internet and computer workstation services are available. There is also Internet access points located throughout the building. In addition, a large meeting room accommodating up to 40 people and offering a private bathroom, video, TV and transparency facilities is available for hire. Lounges include LAN Airlines' Neruda Lounge and the Mistral Lounge, American Airlines' Admirals Club and the SkyTeam alliance which are in addition to the unaffiliated lounges.



Paris Roissy Charles de Gaulle Airport (CDG)

Located 23 kilometres north east of Paris, France's main airport has three terminals. Terminal 1 is the oldest. Terminal 2 was originally built exclusively for Air France and since then it had been expanded significantly and now also hosts other airlines. The third terminal (T3, formerly T9) hosts charter and low cost airlines. Terminals 1, 2 and 3 are linked by the CDGVAL airport metro line. A train and shuttle service connect to the airport as does the Airport Connection Shuttle, which is a door-to-door minibus service to the city centre (journey time - 75 minutes). A taxi to the city centre will take around 45 minutes. There are work zones in terminals 1 and 2 where travellers can conduct business and recharge their electronic equipment. The Sheraton Paris Airport Hotel and Conference Centre is located inside terminal 2. VIP lounges are available.



Chhatrapati Shivaji International Airport Mumbai (BOM)

Mumbai's primary airport has three terminals and is located about 27 kilometres north of Mumbai's city centre. The airport terminals are spread over two different locations. Terminal 2 is the international terminal located at Sahar. Terminal 1 at Santa Cruz is for all domestic flights. A free inter-terminal coach service transfers passengers between the terminals every 20 minutes during the day. A railway reservation counter is situated in terminal 2, for connections to the metro rail system; a city bus service to Mumbai and a pre-paid coach service to destinations in the southern states are available. There is a business centre and executive lounges in the departure areas of both terminals. Facilities include Internet access, a fax machine and a shoe polishing machine. Airlines provide Business Class lounges and there is a designated executive lounge. There are also extensive conference, banqueting and business facilities available at the nearby Leela Kempinski Hotel.


New Zealand

Auckland International Airport (AKL)

More than 70 per cent of visitors enter or leave New Zealand via Auckland Airport, which is located 21 kilometres south of Auckland's city centre. A free shuttle bus runs between the terminals although passengers can walk between the terminals. Airbus provides a bus service between the airport and city centre and taxi ranks are situated to the west of the international terminal and in front of the domestic terminals. A taxi to the city costs around $68 one way to the city. Business facilities include two conference rooms on the top floor of the international terminal and there are a further three rooms in the Air New Zealand section of the domestic terminal. Laptop computer connections are available in the reading/writing area. Qantas International First and Business Lounges are located on the departures level 2 in the international terminal. There is no Qantas Club available at the domestic terminal.


United States of America

John F Kennedy Airport (JFK)

There are eight operating airline terminals at New York's JFK Airport, terminals one to eight and the parking areas are located around the central terminal area, which is divided into five areas. Fixed price (yellow) taxis operate from John F Kennedy International Airport to Manhattan. Fares are US$45 one way, excluding tolls and gratuities in either direction. Fares to other locations including Queens, Bronx, Brooklyn and Staten Island are metered. The AirTrain departs regularly to Jamaica Station where connections are available to the New York City Subway system. Fares start at US$5 one way. Qantas Club members can use the British Airways Terraces Lounge in Terminal 7, which is located airside, above the departures level. In terminal 8, the American Airlines Admirals Club is located on the upper level, after security. JFK terminals offer fax, computer, photocopying and courier services. These services are available to all passengers, except at terminal 6 where they are for members only. Data ports are located throughout most terminals. Wireless Internet access is also available. Conference facilities are also available at the on-site Ramada Plaza Hotel which has meeting rooms available and a business centre.

Los Angeles International Airport (LAX)

Los Angeles International Airport's central complex features nine passenger terminals connected by a U-shaped two-level roadway. Curbside baggage check-in is available on the upper departure level. There is a free shuttle service from the airport which runs to the Aviation Station on the green line of the metro light rail network. Taxis and shuttles stop outside the terminals on the lower/arrivals level. Authorised taxis serve the airport and display fixed fare tariffs to local destinations. Passengers will receive a lounge invitation at check-in. The Qantas Club lounges are located on the 5th floor of the Tom Bradley International Terminal, after the North concourse security check point which is next to the Qantas check-in counters. In Terminal 4 the American Airlines Admirals Club is located beyond Gate 41. The lounge is available to First and Business class passengers travelling on a Qantas or oneworld carrier, Gold Frequent Flyers travelling on a Qantas or oneworld carrier and Qantas Club members travelling on Qantas, American Airlines or British Airways. Wireless Internet access is available in all public spaces at the airport. There is a boardroom in terminal 3 and two conference rooms in terminal 1. General conference facilities are available at nearby hotels including the Hilton Los Angeles Airport.


United Arab Emirates

Dubai International Airport (DXB)

Dubai International Airport is located four kilometres southeast of Dubai's city centre. The airport has three terminals including Emirates' newest passenger facility, terminal 3. An airport shuttle is available between terminals and taxis are available 24 hours a day at arrival areas. The Connect Business Centre in the Dubai International Hotel has five meeting rooms accommodating up to 18 delegates and a conference room for up to 60 delegates. The deluxe five star hotel is located on the arrivals level of Sheikh Rashid terminal and occupies two floors above that. There are several First and Business Class lounges many with workstations and Internet access in terminals 1 and 2. Meeting rooms are also available adjacent to terminal 2 in the Regus facility.



Singapore Changi Airport (SIN)

One of the busiest aviation hubs in the world, Changi Airport has three terminals. The airport has a range of shower, fitness and spa facilities where travellers can rejuvenate. Business travellers looking to unwind should head to the Rainforest Lounge or the Fish Spa and Reflexology centres in terminal 1, the Plaza Premium Lounge in terminal 2 or the Ambassador Transit Lounge in terminal 3. A joint Qantas/British Airways lounge is located on level 3. The MRT train station is located in terminal 2. A train to the city takes under 30 minutes and bus stations are located in the basements of each terminal. Business centres are located in terminal 1 at the Transit Hotel, Transit Mall East level 3 and the Transit Hall south in terminal 2.



Kuala Lumpur International Airport (KUL)

Kuala Lumpur is about one hour's drive from the city centre. The airport has two terminals, the main terminal and the satellite terminal, both of which are connected by an automatic train. In addition there is a separate terminal for budget airlines known as the LCC terminal. Besides the 80-room hotel at the Satellite Building, there is a 450-room five-star Pan Pacific Kuala Lumpur International Airport hotel a 10 minute indoor walk away. The Kuala Lumpur Express is a direct rail service between the airport and the City Air terminal. The KLIA Transit is another high speed commuter train between the airport and city. Airline lounges in the international airport are situated in the Satellite Building on the mezzanine level. The Plaza Premium Lounge is equipped with telephones, faxes, Internet and videoconferencing facilities, as well as postal and secretarial services.



Bangkok International Airport (BKK)

The airport is located in Racha Thewa in the Bang Phli district of Samut Prakan province, 30 kilometers east of Bangkok. Airline lounges are located on level 3, some of which offer First Class and business travellers luxury spa and massage rooms, a fine-dining area, slumber rooms with full-size flat beds, a business centre, a host of private meeting rooms, state-of-the-art video and visual entertainment rooms, shower rooms, deluxe seating areas and built-in check-in facilities. Above the underground rail link station and in front of the passenger terminal building is the 600-room hotel operated by Accor Group under the Novotel Suvarnabhumi brand. It's expected the 28 kilometre Airport Rail Link connecting the airport with Phaya Thai and Makkasan in downtown Bangkok will be in service before April 2010.


South Africa

Johannesburg International Airport (JNB)

Johannesburg International Airport is South Africa's leading airport and the main gateway into the country. There are six terminals with terminals 1, 2 and 6 for international flights and terminals 3, 4 and 5 with domestic traffic. The Qantas Club is located on the lower level of the departures lounge. Magic Bus Airport Transfers has an office on the ground floor of the domestic Parkade building and operates scheduled minibus services to and from the city. Official taxis operate from the bus and taxi terminal in the multi-storey car park building behind the car hire desks. A premier conference centre in the domestic terminal offers four meeting rooms, seating up to 14 delegates, a seminar facility for up to 50 delegates and a conference room for up to 120 delegates.



Frankfurt Airport (FRA)

Frankfurt is the hub of Lufthansa, the German national carrier. There are two passenger terminals at the airport. Terminal 1 is divided into concourses A, B and C and terminal 2 is divided into concourses D and E. Lufthansa also maintains a dedicated terminal for use by their First Class passengers. Qantas Club members can use the Cathay Pacific Business Lounge, which is located in terminal 2, in the departure lounge on Level 3, near Gate E7. Frankfurt airport has two passenger railway facilities. The Regional Train Station (platforms 1-3) is located beneath terminal 1. RegionalExpress (RE) and StadtExpress (SE) trains serve many other destinations. The AirRail Terminal long-distance train station (platforms 4-7) is linked via a connector building to terminal 1. The Airport Conference Centre in Frankfurt Airport Centre, across a pedestrian bridge from terminal 1, offers 28 conference rooms for up to 200 people, audiovisual equipment, Internet access, secretarial services, interpreters, office supplies, videoconferencing and catering. There are also presentation rooms for hire in terminal 2. Many of the major airlines have executive lounges and the airport's Europe City Club lounge, located on level 3 of Terminal 1, is open to all for a fee.



Brisbane Airport

Brisbane Airport has a domestic and international terminal. The Qantas Club Lounge is located on level 1 near Gate 22 of the domestic airport and level 4, after you pass customs in the international terminal. Qantas' dedicated business lounge is on the departure level of the domestic terminal to the right of The Qantas Club. Virgin Blue's The Lounge is located opposite Gate 41 in the domestic terminal. A taxi ride from the airport to the city is approximately $35. Trains depart regularly outside both terminals to Brisbane city and the Gold Coast.


Melbourne Tullamarine Airport

There are three terminals at Melbourne's Tullamarine Airport. T1 is the Qantas domestic terminal, T2 is the international terminal and T3 is shared by Virgin Blue and Regional Express. Terminals are about five minutes apart. The airport is located 22kms or about 25 minutes from the city centre. The Qantas Club lounge in the domestic terminal is located on level one and Virgin Blue's The Lounge is in terminal 3. Qantas International lounge is on level 1 of T2.


Sydney Kingsford Smith Airport

There are three terminals at Sydney Airport. T1 is the international terminal, T2 is domestic and T3 is serviced by Qantas. The airport is about 10kms or 25 minutes to the city. Virgin Blue's The Lounge is located in the domestic terminal through security, immediately to the right or via escalator from the food court on the concourse level. Qantas Club domestic lounge is located on the second floor, opposite Gate 49 of T2 and on the departures level, airside opposite gates 4 and 5 in T3. Qantas international lounge is airside, pier B via the escalators. There is also a dedicated Qantas business lounge in T3, on the departure concourse opposite gate 4.