Corporate Traveller Appoints New Head of Account Management
David Richardson has been appointed head of account management at specialist SME travel management company Corporate Traveller. He brings six years experience in corporate sales to the role having joined sister company FCm Travel Solutions in 2004 as a business development manager rising to London team leader in 2008 and London area leader in January 2010. In his new position, Richardson will focus on strengthening client relations at all levels in order to ensure account retention, as well as growing new business within existing client portfolios. He also plans to recruit an additional six account management staff by January 2011 bringing the team to a total of 12.
“Our aim is to build close working relationships with clients at multifunctional levels – from the travel booker, through the accounts department, right up to the CEO and board level, in order to demonstrate our service levels and ensure customer loyalty.” explains David Richardson.
“We are also looking to introduce other parts of our parent company Flight Centre’s business to Corporate Traveller clients in order to grow additional revenue. For example additional MICE business via CiEvents; Travel Club membership which enables client’s employees to benefit from special holiday deals; and Employment Office, a specialist recruitment marketing organisation.”