24/7 Emergency Assistance

When you work with us, you’ll have access to 24-hour Emergency Assistance service, ensuring that in the event of adverse weather, transport strikes or last-minute booking changes, your travellers will always know where to turn.

No one knows when a huge ash cloud, airline strike or family emergency is going to occur. Our Corporate Traveller Emergency Assist Team supports your travellers during emergencies outside of normal working hours, from 6pm to 8:30am, because business travel should be enjoyable and safe for everyone.

“You have the most amazing Out of Hours Team ever… If it wasn’t for their fast action, expertise and calm level headed nature I know this could have been a huge nightmare. They are exceptional – thank you!”
John Tillotson, Travel Manager, Arrival

“Dear Ben, I would like to add my thanks and appreciation for the tremendous efforts you and the teams in London and Australia undertook to get us back from Florida this week (during Hurricane Irma) – we are now safely back in the UK. In what was an anxious situation in Florida, it was very reassuring to know that the London and Brisbane teams were looking after us and on the case throughout the day and night (September 5/6) and the complex arrangements (including the transfer of flights back to the UK at no extra cost) were most professionally handled.”
Paul Holbrook, President & CEO, VASCUTEK Ltd

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