Organised by The Business Travel Magazine, The People Awards recognise individuals and teams within travel management companies and travel suppliers whose professionalism and business excellence make them stand out from their industry peers. The winners will be individuals and teams who are judged to be outstanding performers in their field.
The Account Management Team award recognises the team that takes a proactive and consultative approach to providing unrivalled customer service, care and value to their clients.
The Client Relationship Management (CRM) Team provides dedicated account management services to those clients spending £300k and above per annum on business travel. Their portfolio consists of 335 clients and the team’s exceptionally pro-active and dedicated approach has resulted in a 97% client retention rate. This is particularly impressive as only a handful of these clients have fixed contracts with Corporate Traveller.
The Team has been instrumental in driving major initiatives to ensure Corporate Traveller delivers high service levels and tangible added-value benefits that SME customers would not receive elsewhere. This includes:
- completing a strategic business evaluation for each client;
- introducing detailed quarterly client reviews;
- working closely with operations teams to manage our Amplify Programme which generates value-added savings for clients via ‘waivers and favours’;
- increasing clients’ use of VeloCT - our online technology tools;
- expanding our Travel Smart programme of exclusive benefits for clients such as free airport lounge passes and complimentary hotel extras.
“Congratulations to the CRM Team on being named finalists for this year’s People Awards. This is great news and thoroughly deserved. The Team is passionate about what they do. They truly care about nurturing and retaining their clients, as well as supporting our operations teams and each other,” said Donna Crompton, Head of Sales, Corporate Traveller.
“The Team has played a key role in demonstrating added value to our clients. For example, over the last 12 months, as a result of their Amplify initiative, we have evidence of providing £3.6m in added value savings to our clients. They have also driven our TravelSmart programme of exclusive value-added benefits for clients booking selected flights, hotels and car hire. They have negotiated with suppliers to source offers, raise awareness among clients of the TravelSmart programme and educate ops staff on new offers. As a result clients benefit from a range of complimentary extras such as free lounge passes and free breakfast/wifi/room upgrades at 5,000 hotels worldwide.”
The People Awards will be presented at a celebration lunch on Friday 26th May at Grange Tower Bridge Hotel, London.