Case study: Domino UK

Industry sector

Digital Printing

Background

Domino has been a valued Corporate Traveller client since 2007. During this time, they have also used the services of other travel providers. However the poor service and uncompetitive prices they were offered, together with frequent commendations for our service, led them to choose Corporate Traveller as their sole travel provider in 2014. Since then they have continued to be delighted with the results.

Building relationships that last

Jackie Delf (Personal Assistant to Group Sales Director) has worked with Corporate Traveller from the very beginning:

“I have always used Corporate Traveller as I found the other Travel Management Companies (TMCs) I had worked with not only didn’t provide the service I was looking for, but also did not provide the prices– they were always more expensive.”

Great service recommended

Jackie further explains why she continued to use Corporate Traveller for so long, despite the rest of her company using other TMCs.

“There have been many times when Linda, our dedicated Account Manager, has gone ‘above and beyond’ what we would expect from her. From working late to ensure the traveller gets their tickets on time; to contacting the traveller directly out of normal working hours if there is a problem or issue, Linda is always proactive in finding solutions. We consider Linda and her team an indispensable addition to our operations.”

Due to the fantastic service Jackie had always received, she managed to persuade the rest of the company to make the change from using another TMC to use Corporate Traveller.

Benchmarking against other TMCs

In 2018, when Domino’s parent company Brother Industries of Japan appointed another TMC, and so Domino conducted a benchmarking exercise, putting Corporate Traveller’s services to the test.

A number of popular Domino routes across a range of dates were used to generate a request for quotation, and both providers were given 24 hours to send quotes for Economy, Premium Economy and Business Class tickets. 

Susan Appleby (Executive Assistant to the Chief Executive Officer) explains:

“Upon receipt of the quotes, they were analysed for suitability, then crosschecked against pricing and the flexibility around the fares.  Where like-for-like routes were offered, there was little to choose between the prices.  While both parties were able to offer competitive pricing, the other TMC did not always offer flights on the correct dates. The approach taken by Corporate Traveller was professional and the quotes clearly presented.  Where flights were full and fares high, Corporate Traveller offered sensible alternatives.

Given our existing good relationship with our travel manager and his team at Corporate Traveller, as well as competitive fares and flexibility, we felt it was right to remain with Corporate Traveller.”

Partnering exclusively with Corporate Traveller

Since appointing Corporate Traveller as sole travel provider, one of the main benefits for Domino is better visibility of their travel spend. This consolidation of data has made it easy to identify trends and assisted in creating and keeping accurate travel budgets.

Domino has also highlighted that they can now make use of Corporate Traveller’s exclusive buying power. Although their travel spend is significant, it is often not enough to qualify for route deals and preferred hotel rates. Having access Corporate Traveller’s negotiated rates has resulted in savings they were not receiving elsewhere.

To explain the most significant impact for Domino, we turn to back Susan:

“The biggest change since using Corporate Traveller is that although the number of our travel bookings has doubled in the last year, our expenditure has not; this has been down to the work that Corporate Traveller has done in finding us the best value for our travel spend.”

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