Case Study: Safinah

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About Safinah

Safinah are world-leading coating consultants to the marine, protective and yacht markets. Based in Tyne & Wear, they offer a range of services including coating technology expertise and services as well as insurance services to owners, fabrication companies, insurance and law firms, and a variety of businesses within the oil and gas, shipping and power sectors.

What was the challenge?

Safinah has been a valued Corporate Traveller client since 2014.

As a business with clients in several countries, Safinah has an active travel program with 22 travellers working on projects as far afield as Asia and the USA. One of Safinah’s key travel challenges is the need to react quickly to a request for travel from a client. The itineraries booked are also not always straightforward, and the destinations can be unusual.

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The solution

Safinah's complex travel requests mean that an Expert Travel Consultant best serves them. Jamie Hird is their Expert Travel Consultant. He has intimate knowledge of their travel policy and vast corporate travel management experience. And as they need a fast response time both during and outside business hours, Safinah value the extra assurances given by having a 24-hour emergency assistance team available too.


With vessels that change course and dock in new harbours with little notice, there are many occasions where tickets need to be voided. In the past 12 months, Corporate Traveller has successfully saved Safinah £6490 in void fees and secured First Class upgrades on flights where Business Class has been more expensive.

Rachel concludes, “Our workforce travels internationally all the time, and the service of our travel agent is crucial to the success of our business. One of my best business decisions was to switch to Corporate Traveller”.

Client testimonial

One of Safinah’s travellers, Clare, recounts a personal story of how Jamie helped her while she was away from home.

“While waiting for a connecting flight back up to Newcastle, I heard my sister was seriously ill in hospital. Jamie pulled out all the stops to help get me out of the airport (London) and get to the hospital in Sheffield. Further, as I didn't have the cash, he sorted out payment in advance!”

Clare, Safinah’s traveller

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