Case Study: Shape Services

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About Shape Services

Shape Services provides specialist in-field services such as telecommunications and X-Ray scanning to organisations around the world. With key clients operating within the defence and security sectors, they utilise their logistical knowledge to deliver reliable, high-quality projects in challenging and austere areas at home and abroad.

What was the challenge?

Shape Services’ customers operate both domestically and abroad. To ensure that they adequately support them, the team travels every week and requires the services of a travel management company with 24-hour support and travel tracking.

With several of their customers in the defence and security sectors, the Shape Services team often travels to areas that have unique security challenges. They need their travel management company to provide their staff with the most reliable, comfortable and secure routings possible.

The solution

As their travel partner for over three years, Corporate Traveller provides Shape Services with travel that meets their specific requirements and can be facilitated at short notice.

Shape Services has a dedicated Expert Travel Consultant, who understands their business and internal processes. Having a single point of contact helps to reduce the time spent arranging travel as well as lessens the frustration of having to explain complex business requirements with each booking.

The introduction of the SAM app has been an added benefit to travellers by keeping them up-to-date with travel information and advice at home or on the go, enhancing their experience.

Results

Corporate Traveller delivers an adaptable travel service that meets Shape Services’ exact needs. Their dedicated Expert Travel Consultant helps Shape Services support their customers by ensuring that their travel plans run smoothly, even at short notice. Corporate Traveller also guarantees continuity of service and client satisfaction with 24-hour emergency assistance.

Partnering with Corporate Traveller has allowed Shape Services to focus more time on the day-to-day management of their projects, knowing that their travel is in safe hands.

Beyond travel arrangements, Corporate Traveller provides Shape Services with monthly and quarterly reports to help them track their travel spend and identify travel trends. Every quarter a business plan is created by the Account Manager with Shape Services to ensure their travel objectives are achieved and their spend is optimised.

Client testimonial

“The safety, welfare and wellbeing of our staff is a primary focus of Shape Services. Knowing that Corporate Traveller can offer 24-hour assistance to our staff and have a clear understanding of their requirements is essential. In addition to their safety, we want staff to be confident that we have worked together to ensure the itineraries offer the quickest and most comfortable travel experience. Corporate Traveller helps us achieve this.”

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