The client, Suttons Transport Group is a global logistics service business providing tanker and transport services and support, headquartered in north west UK with global teams in USA, Asia and Europe.
What was the challenge?
Corporate Traveller was first appointed to manage the client’s travel requirements in 2012. A dedicated travel consultant in Corporate Traveller’s Liverpool office looks after the day to day needs of three UK divisions and over 30 staff travelling on a regular basis within Europe, long-haul internationally, as well as domestically in the UK.
In January 2019, Suttons Transport Group decided to review its travel programme and introduce a new travel policy. This included removing purchase orders to request business travel. Instead the client’s objective was to ensure travellers took greater responsibility for seeking approval and booking business trips. Suttons asked Corporate Traveller to implement an online booking tool (Concur) a few years ago, but bookers weren’t using it primarily due to a lack of internal processes to drive adoption of the tool. The client’s CEO was also seeking a travel provider who could service the business globally. Suttons requested RFPs and Corporate Traveller was invited to tender.
Corporate Traveller successfully retained the account and a key factor was our commitment to helping the client increase online adoption. Our account manager has undertaken training on the online booking tool inhouse and via Webex with the client’s primary travel bookers. The Expert Travel Consultant in our Liverpool office also has to push back, if bookers request travel offline which could be booked via the tool, and direct them to make the bookings online.
Corporate Traveller has also worked closely with Suttons Transport Group to support streamlining its global travel programme by partnering with Corporate Traveller in the USA to manage travel requirements in the Americas, and with FCM Travel Solutions (sister business travel division) in Singapore and China.
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